Refund & Cancellation Policy

Refund Policy

All purchases are final and non-refundable, including subscriptions, ticket packs, and individual content unlocks, except where a refund is required by applicable law or by the rules of the billing provider that processed the purchase.

We do not provide partial or prorated refunds for unused subscription time, unused tickets, previously unlocked content, or a subscription canceled before the end of its current billing period.

Canceling a Direct Subscription

To cancel a subscription billed directly by Director AI, Inc., email support@director-ai.com from the email address associated with your Oh My TV account. Include enough information for us to identify the subscription.

Cancellation requests must be received before the next renewal date to prevent a future renewal. A request received after a renewal has occurred applies to the following billing period. We will respond within five business days.

Apple App Store and Google Play Purchases

Subscriptions purchased through the Apple App Store or Google Play must be canceled through the subscription settings of the store that processed the purchase. Removing the Oh My TV app does not cancel a subscription.

Refund requests for purchases processed by Apple or Google are also subject to that store’s terms and refund process. You may contact support@director-ai.com for assistance identifying the correct billing channel or locating cancellation instructions.

Access After Cancellation

Canceling a subscription stops future renewals. You will continue to have subscription access through the end of the billing period you have already paid for. No partial refund is issued for the remaining time in that period.

Purchase History Across Platforms

Purchases made through Apple, Google, or directly through Oh My TV may appear together in the purchase history of the same Oh My TV account. This shared purchase history does not change which billing provider processed the payment or which provider’s cancellation and refund rules apply.

Billing Questions and Disputes

If you believe a charge is incorrect, duplicated, or unauthorized, contact support@director-ai.com. Include the email address associated with your account, the charge date and amount, and a brief description of the issue. Do not send complete card or bank account numbers.

We will respond within five business days and investigate the charge. If we confirm a billing error, we will correct it as required by applicable law and the rules of the payment provider.